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A360 Team.
On behalf of our executive team, we hope you're doing well, both personally and professionally, during these uncertain times.

The COVID-19 pandemic has caused unprecedented disruption across nearly every industry, and the customer service space is no exception. CX executives are working to support their customers and get relief from A360 as their Omni channel call center partner. Our primary goal right now is to help our clients and the business community with anything they might need. At the same time, our staffs health and safety is paramount! A360 supports adherence to public health best practices and will closely monitor when our employees can return to the office safely.

We have deployed our work at home platform for the A360 team. All team members were proactively setup & technically tested with all of the necessary tools and applications to ensure a seamless transition to working remotely. As always, we will ensure that we maintain the team’s focus on service delivery while working remotely to make each customer experience positive. There are a lot of questions about what the future holds, but presently it’s clear that working closer with our call center and remote agent model appears to offer the most upside for clients as they try to maintain CX service levels and create redundancy in a time when social distancing is becoming an essential practice.

How A360 is dealing with COVID-19 at work:

  • Adhering to guidelines and maintaining safe work practices laid out by Canada's Chief Public Health Officer and communicating those to our staff.
  • Informing our employees and clients with current updated safety communications and local status.
  • Immediately affecting Canadian and global best practice policies and business continuity plans designed to effectively work while ensuring that the safety standards of employees are clients are met.
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Leading Edge
Contact Center BPO and Data Analytics / Data Science Experts

Aptitude 360 is a Digital Marketing Omni-Channel Support firm specializing in Data Science & Analytics, Contact Centre BPO & Talent Acquisition.

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OUR SERVICES
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Data Analytic Services

Did you know that 2.5 quintillion bytes of data are produced each day? At Aptitude 360 Inc., we employ a 6 step analytical process to quantify and subsequently qualify our data.


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Customer Support & Service Solutions

At Aptitude 360 Inc., a happy customer is our business moto. We support all tiers of customer service and technical support in 15+ languages all year round.


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Loyalty, Retention & Acquisition Strategies

We want your business to realize its growth potential; we help you expand your business and customer base while ensuring customer loyalty and brand support.


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Business Process Outsourcing

With over 1000 contact centre seats on and off shore, we provide the right staffing solution for your business at competitive pricing.


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Individual Commitment
To a group effort

That is what makes, A TEAM WORK,
APTITUDE 360 WORK, A SOCIETY WORK.

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ABOUT US
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Team

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Let's Get Started With
Your Project

Aptitude 360 is just a call away

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CONTACT US
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Call Us

Info: 1-647-494-8989

Visit Us

789 Don Mills RD | Suite 777
Toronto - Ontario M3C 1T5

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