The COVID-19 pandemic has caused unprecedented disruption across nearly every industry, and the customer service space is no exception. CX executives are working to support their customers and get relief from A360 as their Omni channel call center partner. Our primary goal right now is to help our clients and the business community with anything they might need. At the same time, our staffs health and safety is paramount! A360 supports adherence to public health best practices and will closely monitor when our employees can return to the office safely.

We have deployed our work at home platform for the A360 team. All team members were proactively setup & technically tested with all of the necessary tools and applications to ensure a seamless transition to working remotely. As always, we will ensure that we maintain the team’s focus on service delivery while working remotely to make each customer experience positive. There are a lot of questions about what the future holds, but presently it’s clear that working closer with our call center and remote agent model appears to offer the most upside for clients as they try to maintain CX service levels and create redundancy in a time when social distancing is becoming an essential practice.

How A360 is dealing with COVID-19 at work:

• Adhering to guidelines and maintaining safe work practices laid out by Canada's Chief Public Health Officer and communicating those to our staff.
• Informing our employees and clients with current updated safety communications and local status.
• Immediately affecting Canadian and global best practice policies and business continuity plans designed to effectively work while ensuring that the safety standards of employees are clients are met.