A360 SERVICES
Customer Care Services
Leaving a positive customer experience on every interaction!
CX outsourcing- Our Brand Ambassadors become a part of your world
We provide a positive conversational connection combined with a prompt resolution across any communication channel.
Sales, Retention and Winback
Elevate your customer lifecycle and growth acquisition strategy
Customer connections deliver growth.
Our omnichannel approach to customer service translates to converting all customer conversations into an opportunity to build lifecycle value and brand loyalty.
Multilingual Customer Support
We Speak your customer's native language with proficiency
Building brand loyalty and customer trust through cultural affinity
The key to long-term customer loyalty for many global brands is getting closer to the customer through culture and language.
Technical Support
The best and the brightest IT service desk solutions
Efficient IT service operating cost while enhancing user experience.
We drive efficiencies with cost-saving initiatives delivered by highly trained, technical support agents with multilingual capabilities.
Back-Office Support Services
Find quality and efficiency in your back-office operations
Effortless Back-Office Solutions, Exceptional Front-End Results
Successful organizations invest in the entire customer ecosystem, back-end functions support the front-end success and customer experience of your brand.
Remittance, Caging and Lock Boxing
Remittance processing & Data Capture & Lock Box
The convenience of reliable, prompt & efficient processing
Today’s business landscape requires that your payments are processed swiftly and efficiently to increase the availability of funds and deliver information to your organization. A360 is your trusted partner to process your payments with excellence.
Data Capture & Lockbox by Industry
- MEDIA & PUBLISHING
- NON-PROFIT
- UTILITIES
- Subscription Boxes
- DIGITAL MEDIA
Donation, Cheque, Credit Card Processing
A360 provides the best and brightest people paired with the latest technology to process payments and donations.
We specialize in partnering with magazines Publications and non-profit organizations and provide customized solutions.
Our services include:
Daily pickup of mail from post office box.
Open and sort mail, manage cheque with correspondence, cheques without a payment/donation coupon, unsigned cheques, and name or address changes.
Create batches and organize with quality and care.
Scan the cheque and payment/donation coupon.
Electronically read or manually enter the OCR line or other information (including handwritten) on the payment/donation coupon.
Process the batch and create deposit slip.
Deposit payments electronically to any Canadian or US based bank per customer requirements; deposit paper cheques to local branch.
