One way to provide the best CX experience is by using the right "Service Level" which works for us. We don't just assume a 80/20 split but streamlined our matrix that balances the right staffing levels with the expected call volume.

#Aptitude360Inc #BPO #ThePowerOfTeamwork

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So proud of the City, It's People and @Raptors on bringing the Gold North #WeTheNorthDay #RaptorParade

#Aptitude360Inc #ThePowerOfTeamwork #BPO #ContactCentre

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At @Aptitude360INC we believe in #ThePowerOfTeamwork, because it's our employees which drives up the #CX experience. Our 2 Tip of the Day for a better CX experience. Visit us at https://t.co/W4xMq7dta7 to find out more

#Aptitude360Inc #BPO #Toronto #ContactCentre #omnichannel

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3 down, 1 to go. Bring it home tonight @Raptors. #WeTheNorth #TorontoRaptors #LetsGoRaptors

#Aptitude360Inc #ThePowerofTeamwork #BPO #ContactCentre #Toronto

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