ABOUT US
“We love what we do and we love helping others succeed at what they love to do.”
Aptitude 360 is an Omni-Channel Support firm specializing in Data Science & Analytics, Contact Centre BPO & Talent Acquisition.
As a company, Aptitude 360 supports voice, email, chat, mail processing, social, mobile interactions, data entry and payment processing through both live agents and AI in over 15 different languages with a global footprint of contact centres.
Our offices are strategically located Onshore, Nearshore and Offshore to provide our clients customized geographic solutions based on business needs.
The offices are headquartered in Toronto, Canada with locations globally. The total contact center capacity is over 1000 seats with offices in Toronto Canada, Montego Bay/Kingston Jamaica, Georgetown Guyana, Manila Philippines, Santa Domingo/ Santiago Dominican Republic & Bangalore India.
LEADERSHIP
PUNEET SHARMA
FOUNDER, PRESIDENT & CEO
A results oriented entrepreneur, specialized in building high caliber, scalable and repeatable business operations, Puneet is responsible for overall global operations, business development, and organizational growth strategy. Puneet is also an industry pioneer with over 20 Years of expertise in the area of contact center business process outsourcing as well as Operations and Transformation in the Multi-Sector Business Services Environment.
As serial entrepreneur, Puneet has been involved in multiple M&A transactions over the years. Puneet recently successfully divested from Innovative Vision, a BPO organization that he founded and lead for 15 years. He now leads Aptitude 360 INC with a wealth of expertise in Business Development, Management, Customer Care, Operations, Human Resources and Client Services. Puneet leverages his history
working in the corporate world as a foundation to drive business start-ups, strategic/business plan creation, execution, P&L, C-suite client and vendor management, organizational and business process redesign with verifiable productivity gains and broad international business transformation experience / High Cultural Adaptability.
Puneet leverages his history working in the corporate world as a foundation to drive business start-ups, strategic/business plan creation, execution, P&L, C-suite client and vendor management, organizational and business process redesign with verifiable productivity gains and broad international business transformation experience / High Cultural Adaptability. Industry Experience: Rakuten, Bell, Sprint, Post Media, Just Energy, Manulife, Reliance, AT&T, Wells Fargo, The Globe & Mail, Pizza Pizza.
Puneet is the visionary responsible for operations, business development, and growth strategy of his many ventures. He has been recognized by Canadian Business/Profit magazine for six separate years as the leader of one of Canada’s fastest growing companies.
MIGUEL MORRIS
COO
As Chief Operating Officer, Miguel leverages his over 20 years experience in managing all functional departments and trades including but not limited to Client Services, Operations, Training
and Development, HR and Recruiting and IT to ensure optimal support and excellence in service delivery to both clients and employees. Miguel’s focus is both short and long term strategic management and partnership to ensure delivery of key metrics and bringing the vision of our clients to life. Miguel is a democratic, engaging and empowering leader, approachable, encourages opinions and full participation and works around the status quo to fortify the business by optimizing practices and processes that d
ARNAB SAHA
VP – BRAND STRATEGY & MARKETING COMMUNICATION
A detail-oriented, forward-focused business development, marketing and brand building professional with 14 years of experience in the industrial, customer service and automotive sector. A seasoned natural problem solver who specializes in launching new products with focus on its primary market. Idea formulation, planning, building, collaboration, creating and executing direct marketing communication which drives the core strength of the product to its intended consumers within budget and deadline while integrating effective trackers to monitor the performance of the created plan while keeping room for fine tuning of marketing strategies.
Dedicated to assisting organizations Engage and Drive Brand Loyalty through efficiencies, execute projects that delivers strong and sustainable revenue/income gains while capturing costs through process redesign and performance management. Highly analytical, organized, and improvement-driven with a history of building high-performing teams.
TYMOR DAVIS
DIRECTOR IT & SECURITY
Tymor Davis has been providing corporations with targeted business and IT Analytic strategies for 7+ years, where he has been tasked with overseeing and documenting all aspects of a given project throughout the project pipeline. Tymor has extensive experience developing project scopes and objectives, specifying deliverables and coordinating efforts in completion. He has been instrumental in the setup of many offshore and onshore offices in the Caribbean and locally in Canada. As Director of IT and Security, Tymor delivers unmatched value to ensure target is met regardless of task.
OUR PHILOSOPHY
Aptitude 360 is an Omni-Channel Support firm specializing in Data Science & Analytics, Contact Centre BPO & Talent Acquisition. Our strategy and delivery model have resulted in modernizing traditional businesses from brick-and-mortar to click-and-mortar business structure. We play the role of a partner, rather than a vendor, as we strive for your success and growth to foster and enhance our symbiosis. Aptitude 360’s objective is to support our clients in successfully planning, organizing, and executing strategic initiative. We are a future focused firm and concentrate our efforts on high-value projects with industry-leading clients. We deliver professional and ethical services that exceed our client’s expectations, We attract exceptional people and reward talent, We maximize revenue leveraging people, process and technology, We adopt a client-centric focus in our delivery, We strive to raise industry benchmarks through creative thinking and innovative solutions, Help drive practical solutions to complex problems. We are best known for our highly-experienced recruiting teams and account managers who take client staff augmentation needs from strategy through to successful implementation. Our goal is to assist our clients in creating and delivering essential advantage and helping them make an overall and lasting difference.
What distinguishes us from other firms is that we recognize that the most important resource in any organization is talent. We have a proven equilibrium defining talent and providing services by understanding what is important to our clients.
We are best known for our highly-experienced support teams and account managers who take client staff augmentation needs from strategy through to successful implementation. Our goal is to assist our clients in creating and delivering essential advantage and helping them make an overall and lasting difference.
Whether the challenge is to find new avenues of growth, optimize operations, or inspire organizations to act in different ways, we have the confidence that we will make a positive impact on your business.
Aptitude 360 is uniquely positioned in the industry to work with you. We have a strong understanding of the business, combining strategy, technology and consulting services, a collaborative working style and successful project experiences to share with you.