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“We love what we do and we love helping others succeed at what they love to do.”
Puneet Sharma, CEO
Aptitude 360 is an Omni-Channel Support firm specializing in Data Science & Analytics, Contact Centre BPO & Talent Acquisition.
Aptitude 360 is a Big Data mining centre aimed at creating informative business decisions, operational efficiency and streamlined workflows.
As a company, Aptitude 360 supports voice, email, chat, mail processing, social, mobile interactions, data entry and payment processing through both live agents and AI in over 15 different languages with a global footprint of contact centres.
Our offices are strategically located Onshore, Nearshore and Offshore to provide our clients customized geographic solutions based on business needs.
PUNEET SHARMA
FOUNDER, PRESIDENT & CEO
A results oriented entrepreneur, specialized in building high caliber, scalable and repeatable business operations, Puneet is responsible for overall global operations, business development, and organizational growth strategy. Puneet is also an industry pioneer with over 20 Years of expertise in the area of contact center business process outsourcing as well as Operations and Transformation in the Multi-Sector Business Services Environment.
As serial entrepreneur, Puneet has been involved in multiple M&A transactions over the years. Puneet recently successfully divested from Innovative Vision, a BPO organization that he founded and lead for 15 years. He now leads Aptitude 360 INC with a wealth of expertise in Business Development, Management, Customer Care, Operations, Human Resources and Client Services. Puneet leverages his history
working in the corporate world as a foundation to drive business start-ups, strategic/business plan creation, execution, P&L, C-suite client and vendor management, organizational and business process redesign with verifiable productivity gains and broad international business transformation experience / High Cultural Adaptability.
Puneet is the visionary responsible for operations, business development, and growth strategy of his many ventures. He has been recognized by Profit magazine for six separate years as the leader of one of Canada’s fastest growing companies. One of his
shining stars is an organization that delivers over $15M in annual revenues.
MIGUEL MORRIS
COO
As Chief Operating Officer, Miguel leverages his over 20 years
experience in managing all functional departments and trades
including but not limited to Client Services, Operations, Training
and Development, HR and Recruiting and IT to ensure optimal
support and excellence in service delivery to both clients and
employees.
Miguel’s focus is both short and long term strategic management
and partnership to ensure delivery of key metrics and bringing the
vision of our clients to life.
Miguel is a democratic, engaging and empowering leader,
approachable, encourages opinions and full participation and
works around the status quo to fortify the business by optimizing
practices and processes that deliver a positive ROI to clients.
ARNAB SAHA
VP – BRAND STRATEGY & MARKETING COMMUNICATION
A detail-oriented, forward-focussed business development, marketing and brand building professional with 14 years of experience in the industrial, customer service and automotive sector. A seasoned natural problem solver who specializes in launching new products with focus on its primary market. Idea formulation, planning, building, collaboration, creating and executing direct marketing communication which drives the core strength of the product to its intended consumers within budget and deadline while integrating effective trackers to monitor the performance of the created plan while keeping room for fine tuning of marketing strategies.
Dedicated to assisting organizations Engage and Drive Brand Loyalty through efficiencies, execute projects that delivers strong and sustainable revenue/income gains while capturing costs through process redesign and performance management. Highly analytical, organized, and improvement-driven with a history of building high-performing teams.
TYMOR DAVIS
DIRECTOR IT & SECURITY
Tymor Davis has been providing corporations with targeted
business and IT Analytic strategies for 7+ years, where he has
been tasked with overseeing and documenting all aspects of a
given project throughout the project pipeline. Tymor has
extensive experience developing project scopes and
objectives, specifying deliverables and coordinating efforts in
completion. He has been instrumental in the setup of many
offshore and onshore offices in the Caribbean and locally in
Canada. As Director of IT and Security, Tymor delivers
unmatched value to ensure target is met regardless of task.
Aptitude360 is a Digital Marketing, Omni-Channel Support firm specializing in Contact Center BPO & Talent Acquisition, Founded in 2018 by Puneet Sharma. As a company, Aptitude360 supports voice, email, chat, social and mobile interactions through both live agent and AI in 20+ different languages with a global footprint of contact centres. Our call centres are state of the art. They are large enough to justify an investment in technology, yet small enough to sustain our unique culture and CX experience. As a part of our strategic direction Aptitude360 Talent Acquisition division provides staff solutions to enterprise organizations across North America and our internal contact centres.
Aptitude 360’s mission is to provide the highest degree of quality in every placement, solution, service and interaction. We pride ourselves to focusing on continuous improvement of our processes, acknowledging our responsibilities and accountabilities, developing a clear understanding of our customers needs.
Aptitude 360’s mission is to provide the highest degree of quality in every solution, placement, service and interaction. We pride ourselves to focusing on continuous improvement of our processes, acknowledging our responsibilities and accountabilities, developing a clear understanding of our customers needs.
The offices are headquartered in Toronto, Canada with locations globally. The total contact center capacity is over 1000 seats with offices in Toronto Canada, Montego Bay/Kingston Jamaica, Georgetown Guyana, Manila Philippines, Santa Domingo/ Santiago Dominican Republic & Bangalore India.
OUR PHILOSOPHY
Aptitude 360 is a full-service IT staffing, training, and web development agency serving clients across all industries. Our strategy and delivery model have resulted in modernizing traditional businesses from brick-and-mortar to click-and-mortar business structure. We play the role of a partner, rather than a vendor, as we strive for your success and growth to foster and enhance our symbiosis. Aptitude 360’s objective is to support our clients in successfully planning, organizing, and executing strategic initiative. We are a future focused firm and concentrate our efforts on high-value projects with industry-leading clients.We deliver professional and ethical services that exceed our client’s expectations, We attract exceptional people and reward talent, We maximize revenue leveraging people, process and technology, We adopt a client-centric focus in our delivery, We strive to raise industry benchmarks through creative thinking and innovative solutions, Help drive practical solutions to complex problems. We are best known for our highly-experienced recruiting teams and account managers who take client staff augmentation needs from strategy through to successful implementation. Our goal is to assist our clients in creating and delivering essential advantage and helping them make an overall and lasting difference.
What distinguishes us from other firms is that we recognize that the most important resource in any organization is talent. We have a proven equilibrium defining talent and providing services by understanding what is important to both our clients and consultants.
We are best known for our highly-experienced support teams and account managers who take client staff augmentation needs from strategy through to successful implementation. Our goal is to assist our clients in creating and delivering essential advantage and helping them make an overall and lasting difference.
Whether the challenge is to find new avenues of growth, optimize operations, or inspire organizations to act in different ways, we have the confidence that we will make a positive impact on your business.
Aptitude 360 is uniquely positioned in the industry to work with you. We have a strong understanding of the business, combining strategy, technology and consulting services, a collaborative working style and successful project experiences to share with you.
Our competitive advantage in the industry is shown below, and this is why Aptitude 360 should be your choice partner.
Team Slideshow
Nellie E. Crawford
Art Director
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Miguel Morris
COO
A results driven and competitive leader with a strong focus on People, Process and Technology.
Mr. Morris has a proven track record of launching and supporting large scale clients across multiple sectors and geographies for over 20 years. Miguel’s expertise spans the entire and Customer Experience and Life Cycle.
As Chief Operating Officer, Miguel leverages his experience in managing all functional departments and trades including but not limited to Client Services, Operations, Training and Development, HR and Recruiting and IT to ensure optimal support and excellence in service delivery to both clients and employees.
Miguel’s focus is both short and long term strategic management and partnership to ensure delivery of key metrics and bringing the vision of our clients to life.
Miguel is a democratic, engaging and empowering leader, approachable, encourages opinions and full participation and works around the status quo to fortify the business by optimizing practices and processes that deliver a positive ROI to clients.
Miguel Morris
COO
A results driven and competitive leader with a strong focus on People, Process and Technology.
Mr. Morris has a proven track record of launching and supporting large scale clients across multiple sectors and geographies for over 20 years. Miguel’s expertise spans the entire and Customer Experience and Life Cycle.
As Chief Operating Officer, Miguel leverages his experience in managing all functional departments and trades including but not limited to Client Services, Operations, Training and Development, HR and Recruiting and IT to ensure optimal support and excellence in service delivery to both clients and employees.
Miguel’s focus is both short and long term strategic management and partnership to ensure delivery of key metrics and bringing the vision of our clients to life.
Miguel is a democratic, engaging and empowering leader, approachable, encourages opinions and full participation and works around the status quo to fortify the business by optimizing practices and processes that deliver a positive ROI to clients.
