One way to provide the best CX experience is by using the right "Service Level" which works for us. We don't just assume a 80/20 split but streamlined our matrix that balances the right staffing levels with the expected call volume.
At @Aptitude360INC we believe in #ThePowerOfTeamwork, because it's our employees which drives up the #CX experience. Our 2 Tip of the Day for a better CX experience. Visit us at https://t.co/W4xMq7dta7 to find out more